I have two offices. One side had a working HVAC unit. The other side did not. I had put off doing any work on the malfunctioning unit for more than 6 months as the “other side” was mostly empty. Our boardroom, some storage, and a second meeting room. A couple of space heaters and I figured we would be okay to go.

Lo and behold, 6 months later, circumstances changed and we had to get it fixed. I emailed The Cool Guys via their website on a Sunday night and received a response by early next morning (Monday) from Ricardo. They were able to send out a technician to evaluate the problem that same day!

Ricardo came by late in the morning and gave me the same assessment that a few other guys had also given me. The unit was beyond repair. Either by sabotage or incompetence, whoever worked on it last, left it in a state of disrepair and damage, and that it would be more reasonable to replace than repair. Ricardo gave me 3 options: 1). The best one; 2). the cheapest one; and 3). the middle ground approach, and explained the pros and cons of each. Well, it’s not building. I just lease the space, and so I went for the cheapest solution. But I am glad that he gave me the options because no one else did.

It would take several days for the parts to arrive, but Ricardo spent the better part of an entire day installing the full system for us. Now we have heat, and in the summer, will have A/C. Winner! Really appreciate their honesty, good communication, and timeliness. They will be doing all my HVAC maintenance going forward. Two thumbs up. The Cool Guys and Ricardo rock.